Terms and Conditions
Terms & Conditions
General terms and conditions
Thank you for your interest in our products!
Below you’ll find the terms and conditions that apply to your purchase.
If you have any questions please don’t hesitate to ask. We will be happy to help you.
What we explain here are things such as who you are purchasing from, how to make an order, prices, shipping and delivery, right to withdrawal, and warranties. We hope that it will help you and make your purchases a good experience!
These general terms and conditions (the “General Conditions”) apply when you (“Customer” or “you”) place an order on our website. (“Company”, “us” or “we”) on tedzukuriatelier.com, (the “Website”).
By accepting these General Conditions, you confirm that you are at least 18 years old or have your legal guardian’s permission and that you will comply with the General Conditions. You also confirm that you have read the information on personal data and cookies and approve the use of such data.
We sell products to multiple countries so these General Conditions are set out to be global . Still, depending on the country in which you live, mandatory law may also apply. We respect such applicable laws and nothing in these General Conditions shall be seen as a limitation of your mandatory statutory rights, if such laws provide greater rights for you than set out here.
When you receive an order confirmation from us your purchase order is accepted and a purchase agreement is entered into. We encourage you to save the order confirmation for any future contacts with us. We may deny a purchase order for various reasons, for example if you provide incorrect personal data and/or have a record for non-payment of debt.
You may cancel your order until it has been shipped. We will entirely refund the order amount.
We may cancel an order if the products ordered are no longer available. First, you will be notified about equivalent products available or the estimated date.when the product will be available. If you choose to proceed the order cancelation, we will refund the total order amount.
All products ordered remain our property until we have received full payment for them.
You are responsible for that the personal data that you provide us with is correct and complete.
You are responsible for all purchases made with your login details. So make sure that you keep the login details secret and that no unauthorized persons have access to them. Let us know if you suspect that an unauthorized person have obtained access to your login details.
Prices and fees
The prices indicated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include VAT where specified (depending on where you reside VAT may however not be applicable to your purchase). If nothing else is stated on the Website the prices do not include shipping fees that will be applied separately. Please also note that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by Tedzukuri Atelier.
Prices are correct at the time of publishing but are subject to change without notice.
Special offers are valid only for a limited duration of time and may be cancelled at any time. In that case, the present General Conditions will apply without amendments.
Special offers don’t apply for custom made orders.
Special offers cannot be cumulated. If an error occurs and the order system allows an offer accumulation, we may cancel your order. In that case, you will be notified shortly and the total order amount will be refund.
Shipping and delivery
Products are usually shipped within the number of working days shown on the Website. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.
If we have any difficulty to respect the indicated shipping date, we will notify you.
Depending on the delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the order in time it is sent back to us it will be at your expense. For the order to be sent a second time we will request you to pay the new shipping fees.
We do not refund a product that was not picked up.
If there is any specifications like opening hours (if you're a business, for example), accessibility to your address, etc, please let us know when you place your order.
You are responsible for providing the correct delivery address. If the shipment is undelivered and is returned to us, all costs will be at your expense.
Right to Withdrawal
You may withdraw your order by notifying us within 14 days from the day that you received the ordered products. You must then send us a withdrawal notification containing your name, address, e-mail address, the order number and a specification of which products that the withdrawal relates to, for example by using the web form on the Website. You must immediately and within 14 days from the date of the withdrawal notification, return the withdrawn products to us at your expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging.
When an order is withdrawn by you, we will refund the price that you have paid for the products withdrawn. Shipping costs are not refundable.
The refund will be made within 14 days from the day we received the products withdrawn and only if the product arrives in re-selling conditions.
Depending on the products we may do a partial refund even if they can’t be re-sold. This applies mainly for the products that are made from different components assembled.
Your right to withdrawal does not apply to:
- Custom orders (size, colours, shape, etc.)
- Personalized products (any product of our collection that you chose to personalize with a name, a symbol, a message, etc.)
- Products on our “destocking” section
- DIY kits that have been opened and manipulated in any way
Warranty and Complaints
Some of our products may come with warranties. Information about such warranties is provided on the Website or in these General Conditions. The order confirmation is the certificate of warranty. Our warranties cover only original manufacturing defects and accordingly not faults arising upon or after any individual changes of the function and/or appearance of the products, such as rebuilding, upgrading or other configuration of the products.
You may, within 2 years (or such longer period prescribed by applicable mandatory law) from the day that you received the products, file complaints regarding products that are defective according to applicable consumer protection legislation. You must then send us a complaint containing your name, address, e-mail address, the order number and a specification of the products that the complaint relates to, for example by using the web form on the Website. You must also file the complaint as soon as possible after the discovery of the defect. Any filing of complaint made within two months from the discovery of the defect will always be considered filed in due time.
We will refund you for defective products in accordance with applicable consumer protection legislation and carry the cost for return delivery of the products to us. We strive to perform such refund within 30 days from receipt of a complaint and finding that a refund shall be made, but this time may be delayed depending on the nature of the product. We also strive to comply with any guidelines regarding defective products provided by the relevant national consumer protection authorities. The refund will be paid with the same payment method that you used to pay the order for the complaint products unless otherwise agreed.
Limitation of Liability
Where applicable mandatory law does not provide otherwise, our liability is limited to direct damages and under no circumstances are we liable for indirect damages such as loss of earnings etc.
Intellectual Property Rights
The Website and all its content is owned by MeV Design or our licensors and protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.
We decline responsibility for any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information regarding whether a product is in stock. We are entitled to rectify any obvious errors and, at any time, to change or update the information on the Website accordingly.
The images on the Website are for illustration purposes only and do not guarantee to reproduce the exact number of products that you would receive in an order, nor the exact appearance of the products (colour, size, shape in use, etc.).
Changes to the General Conditions
We may change these General Conditions at any time. We will then set forth the changed General Conditions on the Website and they will enter into force once you have accepted them (in connection with a new order through the Website or while browsing the Website).
Governing law and disputes
In the event of a dispute, we strive to comply with any decision by the relevant national consumer protection authorities.
Any dispute regarding the interpretation or application of these General Conditions shall be governed by and construed in accordance with the laws of the country or state where we conduct our business and shall be subject to the non-exclusive jurisdiction of the court at the place of our incorporation. “Non-exclusive jurisdiction” means that you may bring a claim against us in another jurisdiction if provided by applicable mandatory law.
We hope that you enjoy your experience on our website!
These Conditions were established by MeV Design on 2018-11-21